Terms & Conditions
This page, together with our Privacy Policy, tells you information about us, our online service, and the legal terms and conditions (Terms) on which the products (Products) listed on our website (our site) are supplied to you.
Please note that by ordering any Products, you agree to be bound by these Terms and the other documents expressly referred to in them. You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms that will apply at that time. If at any time you do not agree to these Terms, please do not use this Site.
Our site: www.tarakona.nz. is operated by Tarakona Limited. We are registered in New Zealand.
By accessing, using, browsing and/or selecting goods & services for purchase on this website, you agree that you understand, accept and agree to be bound by these Terms.
Reference to "Tarakona", "we", "our", "us" or "the Company", in these Terms & Conditions shall mean Tarakona Limited.
We reserve the right to review, change and amend these Terms & Conditions at any time. Changes will be effective immediately and we have no obligation to notify you of any changes that may be made. We have made every attempt to ensure the information on our website is true and accurate. However, we will not warrant its accuracy and completeness and we will not be responsible for any errors or inaccuracies and completeness on this website.
Your use of our website represents an agreement by you that you agree to our Terms & Conditions and any amendments made.
Our website and online shop has been designed for your information, convenience and ease of purchasing. We take available steps to prevent unauthorised access to our website. However, we will not be liable for any damage or loss if any party gains unauthorised access to the website.
You are not permitted to purchase on our website for the purposes of resale, unless agreed with the Company prior to any purchase.
You are authorised to print a copy of any information contained on this website for your personal use only and not for commercial purposes.
All copyright of text, graphics, designs, logos and registered trade marks on our website is the property of Tarakona Limited. and should not be used for commercial gains or in a manner which may be misleading, confusing or deceptive.
PRICING POLICY
The price of the Product will be the price indicated on the order pages when you placed your order. All prices stated on our website are in New Zealand dollars, and include New Zealand GST (if any). We take all reasonable care to ensure that the price of the Product advised to you is correct. Prices for Products may change from time to time, but changes will not affect any order which we have confirmed with an Order Confirmation. The price of the Product does not include delivery charges. Our delivery charges for the Product will be indicated on the order pages when you place your order. If you order a Product for delivery outside New Zealand, the Product may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of these duties and taxes.
DELIVERY POLICY
Details in relation to delivery of Products, including delivery charges and estimated delivery timeframes, are set out in our Delivery Information page. A Product will be your responsibility from the time the Product is delivered to the address you have provided in your order. You own a Product once the Product is delivered to you, or if earlier, once we have received payment in full, including all applicable delivery charges. If supply of a Product is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.
RETURNS & QUALITY POLICY
Our products have a minimum shelf life of two (2) years unopened. Certain teas, like fine wine, mature with age and their flavour and taste develop and strengthen. Upon opening, products should be kept cool and dry or refrigerated and used within twelve (12) months or otherwise as stated on the label. Once the goods are in your possession we cannot be responsible for any fault with the products because their care is out of our control.
For change of mind returns, we ask that your item is sent back to us, in an unused original condition, and in the same condition as you received it. You will be responsible for all return shipping charges. We highly recommend you return your parcel with tracking, as returns are your responsibility until they reach our warehouse. You have the option to receive a full refund or a Tarakona credit equal to the value paid for the item. We will issue you the relevant refund or credit within 5 business days of us receiving your return parcel. Refunds may take 2 - 3 business days to appear in your account depending on your bank. Tarakona credit for returns expire after 6 months.
If an item arrives damaged, is defective or the incorrect item has been delivered, we will work with you to arrange a replacement and/or refund as quickly as possible. Please get in touch within 48 hours of delivery and we will work to have the issue resolved as soon as possible. Please retain all original packaging for up to 48 hours in case of damage or defect with any item.
LIABILITY & INDEMNITY POLICY
The liability of the Company, for any loss, injury, or damage arising from any defect or non compliance of a Product shall not exceed the value of the purchase price.
The Company and/or its employees/agents shall not be liable for any consequential damage or loss of any kind in relation to the Customer's use of our website or delivery/non-delivery of any products.
The Customer also agrees to indemnify the Company and its employees & agents against all liabilities, losses, claims and expenses that may have suffered or incurred and all claims and demands made against the Company its employees and agents, arising from the Customer’s use of our website and any breach of our Terms or delivery or non-delivery of products.