Terms & Conditions | Auckland NZ

Last updated: 1 December, 2020

Your privacy is extremely important to us.

Our Privacy Policy aims to communicate, in the clearest way possible, how we treat your personal information.

We encourage you to read this Privacy Policy carefully. It will help you make informed decisions about sharing your personal information with us. By using our website and services you are confirming that you agree to the terms of this Privacy Policy.

This Privacy Policy sets out how we comply with our obligations under the Privacy Act 2020 and New Zealand Privacy Principles. We are bound by the requirements of those laws, which regulate how we may collect, store, use and disclose your personal information. Those laws also specify how individuals may access and correct information held about them.

In this Privacy Policy, reference to "Tarakona", "we", "our", "us" or "the Company", shall mean Tarakona Limited.

We will always collect, store, use and disclose personal information in accordance with all applicable privacy laws. However, we have also put in place this Privacy Policy to protect personal information you submit or we collect.

We will only use your personal information when it is necessary for us to deliver you our services or perform other necessary business functions or activities.

We will not use or disclose your personal information for purposes unrelated to our business activities and the services we provide, unless we first obtain you consent.

Your Consent

Our business involves the storage of information and data (including personal information) that is submitted by you, or with your authority.

By providing your personal information to us from time to time, you consent to our collection, storage, use and disclosure of your personal information in accordance with this Privacy Policy.

Personal Information Collected

We collect personal information from you when you use our website to place online orders for our products, or interact with us on social media. This personal information will include your name, delivery and billing address, email address and phone numbers. We will use this personal information to help us fulfil your order, deliver the products ordered and provide the information needed for you to track your order. You can always choose not to provide your personal information to us, but it may mean that we are unable to provide our services to you.

Use of Personal Information

By collecting your personal information, we can provide you with our website and any related products or services that we may offer, or that, you may request. In doing so, we may use the personal information we have collected from you for purposes related to our business including to:

verify your identity;
contact you when necessary;
administer the products and services we offer;
notify you of new or changed products or services;
carry out marketing or training in connection with the products or services we provide;
assist with the resolution of any technical support issues or other issues relating to the products or services;
comply with all laws and regulations in applicable jurisdictions; and
communicate with you.

By using our services and website, you consent to your personal information being collected, stored, used and disclosed in this way and for any other use you authorise. We will only use your personal information for purposes described in this Privacy Policy, or with your consent.

Your personal information will not be sold, traded, rented or otherwise provided to others without your consent. We will only disclose your personal information to anyone outside Tarakona if it is necessary and appropriate to facilitate the purpose for which your personal information was collected pursuant to this Privacy Policy, or a directly related purpose. We will not otherwise disclose your personal information unless we believe on reasonable grounds that you have provided your authorisation. However, you should be aware that we may be required to disclose your personal information without your consent in order to enforce our terms of website use and terms and conditions of supply, protect the rights or property and or safety of Tarakona and its staff or to comply with any court orders, subpoenas or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.

A “cookie” is a small text file that is placed on a device when it is browsing a website to enable the host of the website to store information about use of the website by that device. We use cookies and similar technologies for the following key purposes:

To keep track of products or services you view, so that we can send you, directly or through third parties, news about those products or services that we think you may be interested in
To measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate
To research our users’ habits so that we can improve our products and services
To operate our websites efficiently with a high level of functionality
To measure the effectiveness of our marketing initiatives
To learn about your preferences so that we can present you with web content and advertising that is relevant to you
To measure the number of advertising referrals we have received to our websites from other websites
To produce data on web traffic and customer web activity through our website

While we use cookies to improve our customers’ on-line experience, if you do not wish to allow cookies then you can choose to disable cookies (for all sites) from within your browser settings.

Storage & Security

We are committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modifications or disclosure. Your data is stored on secure servers and can only be accessed by authorised Tarakona staff. However, the internet is not in itself a secure environment and we cannot give an absolute assurance that your personal information will be secure at all times. Transmission of personal information over the internet is at your own risk and you should only enter, or instruct the entering of personal information within a secure environment. We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where you personal information is lost, stolen, accessed, used, disclosed, copied, modified or disposed of by any unauthorised persons or in any unauthorised manner. It is your responsibility to keep your login details, password and security questions in respect of our business with you safe and secure. You should notify us as soon as possible if you become aware of any unauthorised use of your login details, password, or security questions and immediately change that security information promptly.

Email, Text & Telephone Communications

By subscribing to emails and/or text communications, or otherwise providing your email address and/or mobile number, you consent to receiving emails and/or texts (as the case may be) which promote and market our products and services, or the products or services or others, from time to time. You can unsubscribe from our email communications and/or text communications at any time by emailing "info@tarakona.nz" with the subject line "Unsubscribe". Once you have unsubscribed, you will be removed from the corresponding marketing list as soon as is reasonably practicable.

Access or Correct Personal Information

You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by setting out your request in writing and sending it to us at "info@tarakona.nz". We will review your request as soon as reasonably practicable. We will only keep your personal information for as long as we require it for the purposes of operating our business. However, we may also be required to keep some of your personal information for specified periods of time, for example under certain laws relating to companies, money laundering and financial reporting legislation.

Credit Card Payments

Tarakona have measures in place to protect your personal information including credit card information. Your credit card details are not held or processed on our website or systems - all transactions are processed through a secure payment service provider. We use Stripe to provide this service for both New Zealand transactions and international transactions. All transactions are processed using encrypted methods. Your credit card details are not held by Tarakona and cannot be accessed by any one our staff members. However, they may be held by Stripe; their privacy policy can be found here.

Updates to Privacy Policy

Occasionally, we may make changes to our information practices or alter the functionality of our website. We will update this information accordingly and we encourage periodically reviewing. If you have any questions about our privacy policy, feel free to contact us via email.

We may change this Privacy Policy from time to time. We encourage you to review our Privacy Policy whenever you access Tarakona's website to stay informed about our information practices and the way you can help protect you privacy. Your use of any of our services after the positing of such changes shall constitute your consent to such changes.